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FAQ

Checkout

 

What shipping options do you offer?

Packages are delivered Monday – Saturday through USPS with the exception of national holidays. All domestic packages are shipped using 1-3 Day Priority Mail unless otherwise stated. International packages vary by country.

 

Return Policy and Instructions

For all information regarding returns and exchanges please visit the link below:

https://ultraactivewear.com/pages/return-policy-instructions

 

Order Processing

 

Can I update my Shipping Address?

For any changes to shipping addresses, please e-mail our team (info@ultraactivewear.com) using the following format:

Name

Email

Order #

Old Shipping Address

New Shipping Address

Please reach out to our team within 12 hours so any changes can be made before shipment.

When will my order ship?

Once your order is placed please allow for 1-2 weeks for your items to ship. Order details can be viewed in your Ultra Account.

If you haven't received an email update from us in a while, please don't hesitate to email info@ultraactivewear.com.

How do I track the shipment of my order?

Once we've made your clothing, looked it over, and packaged it up, we'll print your shipping label and email you tracking info with a link to check the progress of your order. You can track that number through USPS.com or on our website in the order history section of your Ultra account dashboard.

If you have any questions about your order, please email info@ultraactivewear.com.

Do you offer price adjustments?

We do not offer price adjustments.

Product

How do I care for my garment?

Machine-wash with all-purpose detergent. Do not wash with abrasive products such as towels or velcro.  To prolong the life span of your product we recommend to hang-dry.  Hot dryers will break down the synthetic fibers over time.  If using a dryer is necessary we recommend tumble-dry low. Most synthetic fabrics produce static and may permanently wrinkle in a hot dryer.  Use fabric softener to curb static.

What size am I?

Please see our size chart and guide here:  https://ultraactivewear.com/pages/size-guide

Where is your clothing made?

Most items we sell are designed, cut, sewn, packaged, and shipped under one roof in Upstate New York. Our headquarters functions as a creative space for us to bring activewear to life every day. We also create parts of our line through our partner factories throughout the world. 

 

Private Label Inquiries 

If you are interested in Private Label Services, please visit: movementmfg.com or email movementmfg@gmail.com.